To help maintain our customer 100% satisfaction guarantee, most merchandise purchased from ElectricSam.com may be returned for 14 days for a refund or a replacement. All product returns require an RA#, (return authorization). An RA number must be issued within 14 calendar days after the date of purchase; it will be valid for 10 calendar days after it’s issued.
| Refunds: |
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| Refunds are applied to the payment method used at the time of purchase 5-10 days after receipt of the returned merchandise. We will only refund the value of the merchandise returned, not the shipping charges. We
apologize that shipping, handling and insurance cannot be refunded. A 15 percent restocking fee will apply on all returned items. In case customer chooses to exchange defective
item and not return it, we will pay for shipping, handling and
insurance for the replacement shipment going out to you, however you
will be responsible for shipping the returned item back to us. All
merchandise returned must be in the same fashion it was received:
factory-sealed and unopened. |
| Defective items: |
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| An item that was discovered to be defective upon receipt can be replaced, or returned for a refund. |
| Damaged items: |
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| All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact us immediately. We must be informed of all shipping related claims within 1 business day after the date of receipt. We do not issue refunds for returns of damaged merchandise. An item that was discovered damaged upon receipt will be replaced with the same model only. |
| Return shipping: |
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Return shipping cost (the cost to send an item back to our store) is like or comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will certainly replace the item with a new one, however we do not cover or reimburse the shipping cost for returning defective merchandise back to our store. We will ship the replacement product to you at our cost, and use every good measure to ensure that the replacement order is processed quickly.
| Replacement: |
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We will send a product replacement after the authorized return has completed our receiving/inspection process. The replacement will ship within four business days following our receipt of your return. Although it is our goal to ship a replacement as quickly as possible, we do not send replacements before we receive and inspect the returned merchandise.
| How to Return Merchandise: |
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Please email us at service@electricsam.com for a return authorization number (RA #).
Product Condition:
Returned merchandise must be in original condition, and include all factory packed accessories and paperwork (e.g. battery, charger, cords, straps, unmarked warranty card, manuals etc.), in the original manufacturer box and packaging with UPC, barcode, and serial number intact,
Incomplete returns will receive a reduced credit reflecting any missing peripherals.
Removal or alteration of a product's UPC number or serial number label will automatically void any possibility of return for credit or replacement. Products that are returned to ElectricSam.com with a missing or altered UPC or serial number will be returned to the sender.
The product serial number must match the serial number in our database
Return merchandise must be double boxed with no writing on the manufacturer's box. Your Return Authorization Number must be displayed prominently on the outside of the shipping box.
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